Symbolism and communication
One of the challenges in successful communication comes from the way people use symbols as part of the organization of their thoughts. Symbolic thinking and reasoning is an incredibly efficient process. It allows us to create representational views of the world that allow us to process much more information than our brains have evolved to handle.

What does this have to do with requirements?

We see from our earlier post on requirements gathering techniques that communication is central to the most important requirements elicitation methods. Understanding how people associate ideas symbolically helps us communicate more effectively.