Business Analysts often start with four erroneous assumptions when eliciting requirements. 50% of errors in software projects are caused by requirements errors. These four faulty assumptions, presented by James A. Ward, can exacerbate the error-prone process of gathering requirements.
People management / Requirements / Requirements gathering
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Mozilla Director of Product Management Blog
The director of product management at Mozilla (makers of firefox) has started a blog, Sherman’s Blog, about how Mozilla approaches product management. From the first post on the Role of Product Management by (Mr.?) Sherman, I think this blog is likely to be one to watch.
Product Management / Requirements / Requirements gathering
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Brainstorming Stirs the Pot
The Wall Street Journal apparently wrote a critique of brainstorming that questions its value. Bob Sutton (professor, author, etc) responds with an entertaining read. Prof. Sutton critiques the data analysis, the experiment execution, and the people involved. Seems the WSJ messed up on everything except the topic.
Austin TX / Presentation / Product Management / Requirements / Requirements gathering
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Intro to Requirements Gathering – St. Edward’s University
Welcome Dr. Franke’s students in Analysis, Modeling and Design MCIS6310! Thanks again for inviting me to present to your class on requirements gathering and requirements management. The presentation is available for download. You can get both the slides and the notes pages. The notes pages include additional content and links […]
Communication / Consulting / Interaction design / Product Management / Requirements / Requirements gathering / UX
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Requirements Gathering – Interviewing the Right People
How do we find out what someone wants when they don’t know what they want or what they can have? One of the best techniques for gathering requirements is to interview users. But which users?
Imagine aliens came to the planet and offered to solve our gasoline problem. How could we tell them what we wanted? We might say we wanted cars that run on clean renewable energy. The aliens might leave thinking “Oh well, I guess they didn’t want faster-than-light travel.”
Agile / Product Management / Requirements / Requirements gathering / Software development
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The Agile Dragon
When Alan Cooper and Kent Beck debated the benefits of eXtreme Programming versus Interaction Design, they disagreed on a lot of things. One thing they agreed on is that Agile processes are designed to minimize the impact of changing requirements. Cooper believes that it makes more sense to minimize future change by understanding the requirements better up front. Beck believes that the requirements can not be understood by the team until something is delivered. Beck’s point is that the customer doesn’t understand the requirements until he has something in his hands. We’ve shown how this is both a strength and a weakness for Agile in the real world. In The Hobbit, the dragon Smaug was missing a scale on his belly, that made him vulnerable. Agile processes have a similar weak spot.
Product Management / Requirements / Requirements gathering / Use Cases
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Challenging Requirements
The hardest long term challenge in eliciting requirements is improving our ability to do it. The hardest short term challenge in gathering requirements is getting all of them. We have a lot of techniques for gathering requirements, from interviewing to brainstorming to researching. How do we know we defined all of the requirements? Everyone who manages requirements knows the value of validating requirements. But validation leaves a blind spot as it looks backwards instead of forwards. We propose to do exactly the opposite.
Communication / Consulting / Outsourcing / Project Management / Requirements / Requirements gathering
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Maine Mangles Medicaid – Charges CIO
Allan Holmes, for CIO Magazine just posted a scathing and detailed autopsy of the disastrous Medicaid Claims System project run by CSNI and launched in January of 2005. Requirements elicitation failures combined with incompetent vendor selection and project mismanagement lead to a $30,000,000 oops for the state of Maine, jeopardizing its credit rating. The system failed to process 300,000 claims in the first 3 months of operations, causing many health care providers to close their doors – and presumably causing citizens of Maine to go without needed services. Maine is the only state in the union (as of April 2005) not complying with federal HIPAA regulations.
Product Management / Requirements / Requirements gathering
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Product Manager Role Definition
Michael has posted a great definition of the product manager role on his blog, Product Management and Product Marketing – A Definition. He covers a whole host of activities in six seperate areas. Some of the responsibilities, while not product management, are often the responsibility of the product manager. It’s a good real-world assessment of what product managers are often asked to do.