Use Cases for Iterative Development

Almost everything I’ve read about use cases focuses on describing what needs to be added to your product.  Agile development says “get it working first, make it better second.”  That means changing the way the software enables a user to do something they can already do.  How do you manage requirements for incremental improvement?

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Modeling User Competency

Perpetually intermediate (competent) users.  Users who briefly exist as novice users and never become experts. Most of your users are competent, and you should design for them.  Competent users have different needs and different expectations than novice or expert users.  How do you know your user’s competency levels, so you can design for them?

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User Adoption ROI

using or bypassing the software

You want your software to be used, not to sit on the shelf. You can’t achieve the ROI of your software if people don’t use it. And you can’t achieve the ROI of your software by forcing people to use it either.  Some will fail to achieve the benefits, and others will delay using it or refuse to use it entirely.  You have to make them want to use it, and you have to design the software for the users who must use it.  Otherwise, you won’t achieve the ROI.

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