We’ve dealt with user representatives who believed that they knew better than the users. We’ve dealt with people afraid to let consultants talk to the users, because the consultants might mis-set expectations and create bad will when the development team fails to deliver. We’ve dealt with over-protective information-hogs, who don’t want to telegraph their moves, for risk that they might lose control of the project, or lose credit for the project to someone else. How do we get past these barriers?