A look back at the best from a year ago.
Communication / Design / Prioritization / Product Management / Requirements / ROI / Software development / Usability / Writing
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Goal Driven Upgrades
Kathy Sierra writes (another) great article at Creating Passionate Users. This time, she talks about why users don’t upgrade and presents ways to get users to install the latest version. We focus in this article on one way in particular – using goal-driven documentation to encourage upgrading.