A business process is not just a sequence of steps. A business process is a series of decisions and actions. Some decisions are obvious and can be actively managed. Some decisions are hidden, and until you discover them, you can’t manage or improve them. Here is a real-world example of […]
Book Reviews / Business Analysis / Expert systems / Process Improvement / Reviews
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Smart Enough Systems – Interview With James Taylor
Today we recorded an interview with James Taylor, co-author of Smart (Enough) Systems, How To Deliver Competitive Advantage by Automating Hidden Decisions. This book, written by James Taylor with Neil Raden comes out on Jun 29th (2007), and is available for pre-order from Amazon today. Our interview covers many of […]