How do you approach starting a small requirements project as part of a large initiative within a massive enterprise? Do you boil the ocean? Your customer knows she needs “requirements” to give to her development team. She asks you – what will you deliver, and how long will it take? […]
Business Analysis / Interface Design / Product Management / Requirements / Requirements Models / Usability / UX
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Global Actor Hierarchies and Personas
We use actor hierarchies to organize the different users of a system. Different people play different roles, and thus do different jobs. We use different actors to identify and organize those people. When deploying a system globally, we usually discover people that do the same jobs, but do them differently. […]
Interaction design / Requirements / Requirements Models / Use Cases
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Actor Hierarchies And Then Some
Actor Hierarchies give us an overview of the people who will interact with the system. We can extend this model to provide a visual indication of how use cases are distributed through the organization. Further, we can leverage a hierarchy to show how use cases are rolled out to the users – a targeted communication for our stakeholders.