Agile / Business Analysis / Prioritization / Process Improvement / Product Management / Project Management / Requirements / ROI / Software development / User Stories

Agile Estimation, Prediction, and Commitment

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Your boss wants a commitment. You want to offer a prediction. Agile, you say, only allows you to estimate and predict – not to commit. “Horse-hockey!” your boss exclaims, “I want one throat to choke, and it will be yours if you don’t make a commitment and meet it.” There’s […]

Product Management

Trust Pyramid – A Customer Model

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In last week’s article (and the GrandView webinar) I talked about using models of customer behavior as a method of understanding and investing in your markets. One example I used is what I call a trust pyramid – representing how people have different levels of trust in the assertions of […]