You start with a point of view about what makes a minimum viable product. When your product launches, it is your customer’s point of view that matters. You must understand which problems your customers care about solving, and what solutions are available to your customers today. You need to understand […]
Agile / Business Analysis / Prioritization / Process Improvement / Product Management / Project Management / Requirements / ROI / Software development / User Stories
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Agile Estimation, Prediction, and Commitment
Your boss wants a commitment. You want to offer a prediction. Agile, you say, only allows you to estimate and predict – not to commit. “Horse-hockey!” your boss exclaims, “I want one throat to choke, and it will be yours if you don’t make a commitment and meet it.” There’s […]
Kano Analysis / Product Management / Product Strategy / Requirements / Requirements Models
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The Value of Insights
Intellectual Property. The legal jargon definition of this term has come to effectively mean “something I’ve patented, copyrighted, or hold as a trade secret.” A more general interpretation is “an idea.” For product managers, the most valuable ideas are insights.
Business Analysis / Ishikawa Diagram / Requirements / Requirements gathering / Requirements Models
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Everything Old is New Again
A lot of teams that I’ve worked on and with get hung up when thinking about defining requirements for “migration projects” and “system upgrades.” There’s some intangible barrier to being market focused when it comes to improving existing internal systems. Every new product represents a solution to an existing problem. […]
Business Analysis / Kano Analysis / Prioritization / Product Management / Requirements / Requirements Models
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Don’t Prioritize Features!
Estimating the “value” of features is a waste of time. I was in a JAD session once where people argued about if the annoying beeping (audible on the conference line) was a smoke alarm or a fire alarm. Yes, you can get to an answer, but so what?! The important […]
Agile / Business Analysis / Requirements / Requirements Models / Software development / User Stories
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Agile Documentation
Agile values working software over comprehensive documentation – it is 1/4th of the original manifesto. That doesn’t mean don’t document! It means don’t document more than you need to document. Documentation does have value, but the practice of documenting got excessive – that’s why a reaction to the bad stuff […]
Business Analysis / Ishikawa Diagram / Product Management / Requirements / Requirements gathering / Requirements Models
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Provocateurs Gather the Best Requirements
Ask someone what they want, and they’ll tell you they want a faster horse. Provoke them, and they’ll tell you they have a ‘get there faster’ problem, an ‘equine waste disposal’ problem, and issues with total cost of ownership.
Agile / Business Analysis / Interaction design / Prioritization / Product Management / Requirements / Requirements Models / ROI / Software development / Usability / Use Cases / UX
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Use Cases for Iterative Development
Almost everything I’ve read about use cases focuses on describing what needs to be added to your product. Agile development says “get it working first, make it better second.” That means changing the way the software enables a user to do something they can already do. How do you manage […]
Kano Analysis / Product Management
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Customer-Centric Market Model
A market can be thought of as the collection of contexts in which you might sell your product. You can split your market into a set of market segments. Each of those segments represents a group of customers, each of whom shares a set of problems for which they would […]