Active listening is about more than gaining understanding. Active listening is about giving. Giving assurance that you understand someone’s needs. Giving confidence that you will address those needs. Giving feedback and acknowledgement that someone’s input is valuable. If you haven’t tried active listening, you may think it is a passive, receptive activity. Active listening skills will help you guide your customers and your team to do the right thing, and enjoy the experience.
Business Analysis / Communication / Consulting / Requirements / Requirements gathering / Requirements Models
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How To Visualize Stakeholder Analysis
The first step of gathering requirements is to identify who can give you the requirements. Business processes include communication between different people inside the organization. Communication also includes people outside the organization. When gathering requirements, it can be easy to overlook the people who don’t use the software directly. Those people may still be stakeholders. Read on to see how to approach stakeholder analysis.
Design / Prioritization / Product Management / Requirements / Requirements gathering
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The Wisdom of Crowds Prevents People’s Passions
The wisdom of crowds helps us avoid stupid decisions. Unfortunately, it also prevents innovative, passionate, fantastic decisions. Collective Intelligence is collective insipidness. We need to keep the inputs of individuals in the mix.
Requirements / Requirements gathering / Software development
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Prototype Fidelity
Prototyping is invaluable for getting feedback on a design. It is also great for getting validation of requirements. It can even be used as a means to document the requirements. What level of fidelity should be used when getting feedback? Jan Miksovsky provides some guidance from the real world.
Business Analysis / Requirements / Requirements gathering
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Idea Seeding Better Than Brainstorming
Kevin Cheng and Tom Chi, at OK/Cancel have written an article sharing the creative process they use for creating their awesome strips. Idea seeding is the process where they use time constraints and design/refine cycles to improve their ability to create quality “product.” They also wonder about extending this approach to other areas where brainstorming is normally used.
Foundation series / Requirements / Requirements gathering
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Foundation Series: JAD Sessions
JAD is an acronym that stands for Joint Application Design. JAD sessions are collaborative meetings where the customers meet with developers to determine what the product needs to be or do.
Business Analysis / IIBA / Lists / Organizations / Requirements / Requirements gathering
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Ten Requirements Gathering Techniques
The BABoK (Business Analyst Body of Knowledge) lists 10 techniques for gathering requirements. Here’s an overview of each one. For more details, check out the latest Guide to the BABoK.
Interaction design / Product Management / Requirements / Requirements gathering / ROI / UX
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Gathering Implicit Requirements
Johanna Rothman just wrote an article titled Implicit Requirements are Still Requirements. She points out that her expectations were not met, even though her needs might have been. Johanna also implicitly begs the question – how do we gather implicit requirement?
Requirements / Requirements gathering
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6 Tips To Double Your Requirements Interview Effectiveness
Being effective at interviewing is key to gathering requirements effectively. We suggest six tips to make the interviewing process more effective and efficient.