…Is another man’s treasure. There are many different ways to document requirements when developing software. And there is a proliferation of requirements documents – MRD, PRD, SRS, FRS and design documents. Everyone has a perspective on what each document represents, and each person on the team has a unique perspective on what questions the document answers.
Communication / Consulting / Product Management / Requirements / Software development / Testing / Use Cases
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Communicate Relevant Quality Metrics
Most teams think about testing in terms of code coverage – what % of the lines of code are covered? What matters to our stakeholders is how well the software works. More precisely, how well does the software let the users work? We should be targeting our quality message in terms of use cases, because that matches their perspective and context.
Communication / Consulting / Project Management / Writing
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Targeted Communication – Status Reporting
We’ve posted tips about targeted communication – tailoring the message for the audience. Anthony Mersino has an excellent post from January of this year about how to write a good status report. He provides seven excellent guidelines for status reporting, and all of them around providing the message our audience cares about, as effectively as possible.
Communication / Consulting / Outsourcing / Project Management / Requirements / Requirements gathering
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Maine Mangles Medicaid – Charges CIO
Allan Holmes, for CIO Magazine just posted a scathing and detailed autopsy of the disastrous Medicaid Claims System project run by CSNI and launched in January of 2005. Requirements elicitation failures combined with incompetent vendor selection and project mismanagement lead to a $30,000,000 oops for the state of Maine, jeopardizing its credit rating. The system failed to process 300,000 claims in the first 3 months of operations, causing many health care providers to close their doors – and presumably causing citizens of Maine to go without needed services. Maine is the only state in the union (as of April 2005) not complying with federal HIPAA regulations.
Agile / Communication / Consulting / Process Improvement / Project Management / Requirements / Software development
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Scheduling requirements changes – part 2
This process goes against agile principles on paper, but makes teams more agile in practice. Scheduling delivery of a project is an exercise in managing complexity. Scheduling changes to the requirements on the fly is really only marginally more difficult. The key to managing changes is to set expectations with our stakeholders. By defining rational deadlines for change requests, we assure ourselves that we can manage the changes. We also demonstrate responsiveness to our stakeholders. Rational deadlines are not arbitrary deadlines nor are they unreasonable deadlines. Deadlines that vary with the complexity of the changes are rational, easy to communicate, and easy to manage.
Agile / Communication / Consulting / Process Improvement / Project Management / Requirements / Software development / Use Cases
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Scheduling requirements changes – part 1
Software product success requires timely delivery. There are many factors that influence our ability to properly scope, schedule, and deliver software. When we propose changes in requirements we introduce risk to the schedule. We can set reasonable expectations for our stakeholders while maintaining a realistic work environment and schedule. In part 1 of this post we detail a requirements triage process that organizes requirements by complexity and allows us to set and meet expectations of delivery.
Communication / Consulting / Outsourcing
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Outsourcing Conversation – One Topic, Two Blogs, Three Cs
Frederick Boulanger picked up on our earlier post about different outsourcing process models, and extended it with his own good ideas- making it easier for teams to decide which outsourcing model is right for them. Frederick identifies the three key factors that determine which model is most likely to succeed for a given team. They are control, coordination, and communication. Anyone else want to join in? Blog away, and trackback or comment here.
Communication / Lists / Presentation / Writing
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Targeted Communication – Three Tips
Most guides to writing an executive summary miss the key point: The job of the executive summary is to sell, not to describe.
This from Guy Kawasaki’s recent post, The Art of the Executive Summary. Guy’s article is structured towards pitching an idea to a potential investor. We’re going to apply the same rationale to the communication that is key to successful product development – communication from the team, to stakeholders and sponsors.We also communicate with people outside of our team. We communicate to set expectations with customers, users, and clients.We communicate with sponsors, customers, and others who fund our software development. Without these channels of strategic communication, we won’t have a project, or worse, won’t have a customer when we’re done. External communication is strategic communication.
Communication / Process Improvement / Requirements / Software development / Software requirements specification / Testing
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Passing the Wrong Whitebox Tests
We’ve talked about the value of using whitebox testing in our Software testing series post on whitebox testing. What we haven’t explored is how to make sure we are creating the right tests. We have to validate our tests against the requirements. This post shows where the flaw is in the typical whitebox testing process, and how to fix it.
A reader emailed us with the comment, “It’s been my experience that developers can’t test their own code.” Their problem was that they were missing a link in the software development chain (missing a step in the process).