Death by a thousand cuts: Usability problems add up

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In Those “Minor” Usability Annoyances, Daniel Read at developer.* writes in on a topic that resonates with me.

Daniel describes working on a critical application with multi-year, continuous development and a couple hundred internal users. I’m currently helping a client incorporate automated unit testing for a similar enterprise application, and Ive helped teams manage the fixing of the same kinds of problems.

Daniel describes how a multitude of small usability problems add up to make the application all but unusable, one user even describing himself as a victim of the system.

He has some good insights into what’s wrong and suggestions on how to prevent the mistakes. He also provides a sample of approaches on how to fix existing problems.

We recently covered some major usability blunders and solutions too.

  • Scott Sehlhorst

    Scott Sehlhorst is a product management and strategy consultant with over 30 years of experience in engineering, software development, and business. Scott founded Tyner Blain in 2005 to focus on helping companies, teams, and product managers build better products. Follow him on LinkedIn, and connect to see how Scott can help your organization.

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