Monthly Archives: July 2008

Buyer Personas And User Personas

buyer personauser persona

A lot of people stand up a variation of “If you build it, he will come” (from Field of Dreams) as a copy-writing hook for whatever they are about to tell you about creating products/services/whatever.  We’re no better.  We’re going to tell you that there is a big difference between the people who buy your product and the people who use your product.

If you build what he thinks he wants, he will come.

Actually, we need two catchy quotes.

If you build what he actually needs, he will come back.

For good measure, let’s plug my recent article in The Pragmatic Marketer, Maximize Your Word of Mouth Marketing: Turning Users Into Fans with a gratuitous quote.

If you build it right, he’ll bring his friends.

These quotes (the first two) highlight the differences between buyer personas and user personas.

Continue reading Buyer Personas And User Personas

The Non-Customer Is Always Right

not interested

We’ve all heard the saying, the customer is always right.  For most product managers, however, the non-customer is the person you should be listening to.  When you hear the phrase understand your market, the goal isn’t to understand those people who’ve already purchased your product.  The goal is to understand the people who haven’t purchased your product yet.

Continue reading The Non-Customer Is Always Right