Different people approach the same goal very differently. When we don’t truly identify our users, we end up with software that dehumanizes, waters-down, and otherwise fails to succeed at anything more than grudgingly tolerated functionality. Even worse, we may ignore the needs of our key demographic, resulting in software failure. When we use personas instead of generic use cases, we can avoid both the misery of a failed product and mediocrity of marginal success.
Goldilocks and the Three Products
Michael on High-Tech Product Management and Marketing has a fantastic “wish I wrote that” post about the importance of having the right number of features. He has several references, the best of which is Kathy Sierra’s Featuritis vs. the Happy User Peak post from June 2005. The two posts combined provide great insight into why having too many features is bad, while acknowledging that too few is just as bad. In this post we will look at what we can do to apply these insights and also change the rules some, making our software more desireable than our competition.
Foundation Series: Basic PERT Estimate Tutorial
PERT is a technique for providing definitive estimates of how long it will take to complete tasks. We often estimate, or scope, the amount of time it will take us to complete a task or tasks. PERT allows us to provide not only an estimate, but a measure of how good the estimate is. Good estimates are a critical element in any software planning strategy. In this post, we will present an introduction to using PERT, explain how it works and how to interpret PERT estimates.
How To Use Timeboxes for Scheduling Software Delivery
Roger had a great suggestion in the comments to our previous two-part post on scheduling requirements changes based on complexity. Roger pointed out that we had not explained what timeboxing is, but implicitly used the principles of timeboxing in our proposed process. In this post, we explain timeboxes and how they are used.
Scheduling requirements changes – part 2
This process goes against agile principles on paper, but makes teams more agile in practice. Scheduling delivery of a project is an exercise in managing complexity. Scheduling changes to the requirements on the fly is really only marginally more difficult. The key to managing changes is to set expectations with our stakeholders. By defining rational deadlines for change requests, we assure ourselves that we can manage the changes. We also demonstrate responsiveness to our stakeholders. Rational deadlines are not arbitrary deadlines nor are they unreasonable deadlines. Deadlines that vary with the complexity of the changes are rational, easy to communicate, and easy to manage.
Scheduling requirements changes – part 1
Software product success requires timely delivery. There are many factors that influence our ability to properly scope, schedule, and deliver software. When we propose changes in requirements we introduce risk to the schedule. We can set reasonable expectations for our stakeholders while maintaining a realistic work environment and schedule. In part 1 of this post we detail a requirements triage process that organizes requirements by complexity and allows us to set and meet expectations of delivery.
Product Manager Role Definition
Michael has posted a great definition of the product manager role on his blog, Product Management and Product Marketing – A Definition. He covers a whole host of activities in six seperate areas. Some of the responsibilities, while not product management, are often the responsibility of the product manager. It’s a good real-world assessment of what product managers are often asked to do.
Office 2007 UX Victory
Microsoft Office 2007 has a completely new user interaction paradigm.
The old interfaces for Microsoft Office 2003 (and earlier) organized the menu structures around features or capabilities. Each grouping represented tasks that appeared to be related in functionality. This, unfortunately, doesn’t help the user very much. The new interface is very task based, and organizes capabilities based upon the task the user is currently performing. What the Office team has done is innovate. And the innovations differentiate them from every other business application I’ve ever seen.
Epicenter software design – 37signals applies Kano
Jason at 37signals has started a discussion about feature prioritization with his recent post. He describes the epicenter of software as the most important, must-have feature. He argues that this feature should always be the one that is built first, since without it you don’t have an application. This is the same approach we reccommended in our recent post about prioritizing requirements with Kano analysis. The epicenter, while critically important, isn’t sufficient to drive success for the software.