Score:

3.5

RATER Service Quality and Projects (orig. article)

2 Ratings 1 Review 63 Readings
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Submitted By: craig.brown On 18 May 2007 07:23 show abstract
Experience Level: Beginner Article Status: public
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Score:

0.0

Good introduction to the topic

scott.sehlhorst
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Fri May 18 10:40:54 EDT 2007
Good overview and introduction to the topic. Explains the meaning of each area of evaluation (reliability, assurance, tangibles, empathy, and responsiveness. Doesn't go into details about how to quantitatively apply criteria in these areas, or what actions to take after doing the analysis.
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