Stakeholder Value-Delivery Matrix

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Roger Burlton, of the Process Renewal Group, gave an excellent presentation Monday morning at the 10th annual International Business Rules Group: Developing a Business Process Architecture and Program of Change. A lot of good stuff about how to define, develop, and manage processes. One idea in his presentation was particularly […]

Cost Reduction Potential

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All process improvements are not created equal. How should we select which processes (or process steps) to improve? How do we approach this for a really large migration project? Start with understanding the potential for improvement and then narrow it down from there.