Intuition Enables Problem Solving

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The shift from inside-out to outside-in is necessary to become more effective as a product development organization. We cannot build it and (expect) they will come. Here’s how to think about shifting from simply creating outputs to actually solving problems.

Good Enough

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We hear a lot about building products which are “good enough” or “just barely good enough.” How do we know what “good enough” means for our customers? No one really tells us.

Don’t Prioritize Features!

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Estimating the “value” of features is a waste of time. I was in a JAD session once where people argued about if the annoying beeping (audible on the conference line) was a smoke alarm or a fire alarm. Yes, you can get to an answer, but so what?! The important […]

Kano Analysis for Product Managers

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Kano Analysis, while initially created to understand customer satisfaction with features, can be used by product managers to better understand customer problems. I gave a presentation last week for the Product Management View webinar series on Kano Analysis for product managers.

Dell Cell Phone Lacks Differentiation

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No cell for Dell. According to Kaufman Bros. analyst Shaw Wu, carriers rejected prototypes from Dell because the “lack of differentiation.” As product managers, we know the importance of keeping up with the Joneses, but we also know the importance of including differentiated value in our product offerings.

Viral Product Management

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* Our previous article looked at the economics of a Freemium business model. One element that is key to making a strategy that involves “free” work financially is growing your user base. One way to get that growth is through a word-of-mouth marketing campaign. This article looks at different elements […]

Why Prioritization Matters

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I am a big fan of boxes and arrows, but this time, Jeffrey Davidson found a great article by Dan Willis before I did, and told me about it. Thanks Jeffrey! The article is about how to deal with the what and how of requirements and design – and it […]

Differentiate Your Product – Circumvent Comparisons

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Look Ma! Me Too! The temptation to compete against a checklist can be overwhelming. When we have a competitor who provides 100 of this or 200 of that, it might seem smart to offer 200 of this and 300 of that. We’ll be better off if we focus instead on creating the other thing. The best way to compete is to valuably differentiate our product, not outdo our competition.

More is better features are just that – more is better. But more of the same old thing is worth a whole lot less than some of something else.