
You want your software to be used, not to sit on the shelf. You can’t achieve the ROI of your software if people don’t use it. And you can’t achieve the ROI of your software by forcing people to use it either. Some will fail to achieve the benefits, and others will delay using it or refuse to use it entirely. You have to make them want to use it, and you have to design the software for the users who must use it. Otherwise, you won’t achieve the ROI.


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