Archive of Business Analysis Articles

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August 3rd, 2009

Concise Requirements

Concise requirements give your team a useful, easy to read and easy to change understanding of what must be done.  Great requirements exist to do three things:

  1. Identify the problems that need to be solved.
  2. Explain why those problems are worth solving.
  3. Define when those problems are solved.

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July 6th, 2009

Writing Complete User Stories

User stories can make requirements management a lot easier.  They shift some of the communication from up-front documentation to ongoing dialog.  That’s the main reason they work so well for agile teams.  And agile teams focus on “what’s next?” instead of an ever-changing “what’s everything?”   The problem is, when those conversations are working well, it is easy to forget to make sure that what you’ve done is actually enough.  Add a small dose of traceability, and you can easily validate the completeness of your user stories.

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June 22nd, 2009

User Goals and Corporate Goals

When defining requirements, you always start in the context of a goal – either a user goal or a corporate goal.  You need to be aware of both.  Having a positive user experience is important, and requires a user-centered understanding.  Achieving your corporate goals might be in conflict with some user goals.

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June 9th, 2009

ProductCamps and Class Diagrams

For you product managers out there – here are a couple upcoming productcamp unconferences.  For you business analysts, here’s an excuse to do a little domain modeling and practice your UML class diagram skills.

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June 1st, 2009

Foundation Series: Price Elasticity

When prices go up, demand goes down.  But how much does it go down?  Price elasticity of demand is the term economists use for the math that describes this behavior.

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May 6th, 2009

Pictures and Ideas for Powerful Whitepapers

Pictures can convey messages much more powerfully than words.  In a recent discussion about writing whitepapers, I suggested combining the idea-creation advice from Made To Stick with the image-creation advice from Back of The Napkin.  Check out this article to see some concrete examples.

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April 22nd, 2009

You Must Not Write “The System Shall…”

A lot of books and blogs and experts tell us to use “The System shall…” when writing requirements.  Read on to find out why that’s not a very good idea.

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April 1st, 2009

Product Growth Strategy

Growth is a make or break measurement for products and companies.  Investment is often determined by expected value, which is based (in part) on expectations of growth.  When you create a product, there are aspects of growth – how many people can use your product, and how many people do use your product.  When dealing with a freemium business model, there are two elements of use - paid use and free use.

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February 24th, 2009

Freemium Business Model

Ever scratch your head and wonder why you can use your favorite application for free?  How can a business actually make money (and stay in business) when they offer their product for free?  This article looks at the freemium business model, to see when it makes sense for a company to offer it.  The freemium model is one where the company offers two (or more) versions of a product.  The basic version is free to use.  You have to pay for the premium version.  The goal of this article is to answer the product management question, “Should you create a freemium business model?”

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February 10th, 2009

Agile Non-Functional Requirements

Just because your requirement is not a user story does not mean you have to throw it out when planning your next sprint.  See one way (that is working) for managing non-functional requirements with an agile team.

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