Comments on: Losing Your Current Customers

By: Scott Sehlhorst

Scott Sehlhorst — Mon, 04 Aug 2008 12:19:58 +0000

@kg2v: Thanks for the Twain citation.

@Saeed: I think you are spot on.

Thanks both for commenting!

By: Saeed Khan

Saeed Khan — Thu, 31 Jul 2008 03:34:15 +0000

Scott,

Thanks for the visibility. A lot of companies talk about listening to customers, but it doesn’t really reach into the DNA of company. Public companies are beholden to shareholders. Smaller companies want to target new customers.

In the end, listening to people who have paid for your product and who actually use it everyday sounds like a pretty good idea…at least to me.

Saeed

By: kg2v

kg2v — Wed, 30 Jul 2008 11:03:08 +0000

The original quote was from Mark Twain “never argue with someone who buys ink by the barrel”. In this modern age of blogging, I quote that and then say, “today, it should be “Never argue with someone who buys electrons by the megacoulomb”

“No trees were dammaged by this post, but a large number of electrons were disturbed”