A look back at the best from this week in the past.
Active listening is about more than gaining understanding. Active listening is about giving. Giving assurance that you understand someone’s needs. Giving confidence that you will address those needs. Giving feedback and acknowledgement that someone’s input is valuable. If you haven’t tried active listening, you may think it is a passive, receptive activity. Here are ten active listening skills that will help you, your customers and your team.
You write use cases to define the scope of your project. Use cases describe what people are using your product to accomplish. Use cases provide a framework for defining the details of the product. You can estimate your project effort with use cases. But you have to write the use cases at the right level of detail.
Learning curves have been studied for decades when evaluating manufacturing systems and proposing cost reductions. The Boston Consulting Group did an oft-cited analysis in the 1960’s that describes how people get faster at tasks through repetition. Peter Abilla looked at the application of learning curves to writing software. We look at how they apply to using software.