Kathy Sierra has another great post on the problems people face when using products. One of the sources of the problems is when engineers think “from the inside out” and focus on features or capabilities. People have goals, and they want to achieve goals, not use capabilities.
Business Process Modeling / Requirements / Requirements gathering
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BPMN Diagrams – Digging Artifacts
Artifacts are more than business detritus. Documents are created in business processes that represent actionable information. See how to represent these useful artifacts in business process modeling notation.