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Extra Features Cause $245,000 Loss
Robin Lowry has posted a story of a demo gone horribly wrong at The Product Management View. In the story, users end up confused by the myriad of features of the software – resulting in a $5,000 sale instead of a $250,000 sale.
The Use Case For Creating Goal-Driven Use Cases
There are 8 reasons we write use cases. Most of the benefits of documenting use cases come from communication, but all of the benefits depend upon the initial creation of the use case. The first step to determining the best way to create the use case is to understand the use case of creating use cases.
Know Thy Customers’ Markets
Michael on Product Management and Marketing has posted the first in his series of product management commandments – Know Thy Customer. He provides five tips on how to know your customer better. We extend his idea to include understanding our customers’ markets, and provide more tips. By analogy, this is the difference between a detective who studies a criminal and a profiler who seeks to understand a class of criminals.
Foundation Series: How To Read a Formal Use Case
Use cases represent the activities that people do when interacting with a system to achieve their goals. Use cases are a very effective tool for communicating and documenting what a system is intended to accomplish. Formal use cases are use cases that use a specific structure to represent the information. Knowing how to read a formal use case is important.
The 8 Goals of Use Cases
Why do we write use cases? For the same reasons that our users use our software – to achieve a goal. In our case, we want to assure that we are creating the right software. By looking at this goal in more detail, we can make decisions that drive the best possible use case creation. Lets apply our product management skills to writing better use cases by writing an MRD for use cases
Companies Will Waste $1B This Year on Software Tools
Gartner reported that companies spent $3.7 Billion USD on application development tools in 2004, with a 5% annual growth rate. The Standish Group has shown that 40% to 60% of project failures are due to requirements failures. At least 1/3 of the money spent on getting more efficient at coding is being wasted – it should be spent on writing the right software.
What is Product Management?
For organizations that don’t already appreciate the value of product management, just trying to explain the role can be very challenging. Usually the “strategic product management” responsibilities are distributed throughout the org. Convincing them that a single person should be a product manager (and not also a marketer, project manager, or designer) is like convincing them to eat gum off a fork.
Mozilla Director of Product Management Blog
The director of product management at Mozilla (makers of firefox) has started a blog, Sherman’s Blog, about how Mozilla approaches product management. From the first post on the Role of Product Management by (Mr.?) Sherman, I think this blog is likely to be one to watch.